Frequently asked questions

Yes, we offer a free 20 minute intro call. During this call, we will discuss your business, creative needs and objectives. The main goals are to ensure we’re a good fit and determine project details so we can put together a detailed proposal for your review. For an intro call, choose the day/time that works best for you: Schedule here

Our services include Logo • Brand Identity • Brand Strategy • Website • Mobile App • Digital Marketing Creative • Email • Social Media • Advertising • Copywriting • Print • Packaging

We’ve got you! We will work with you to make strategic recommendations on determining the specific deliverables that will achieve maximum impact for your business. Your success is our success, so we will never try to upsell you on something that you don’t need.

The level of investment varies depending on the project scope, which is different for every project and client. After your intro call, we will prepare a detailed proposal and you can decide if you’d like to work with us (no pressure!).

Schedule your free 20-minute intro call here.

Absolutely. We work with clients from all over the world. Our communication is primarily over email and scheduled video calls, so distance is not a problem.

If you happen to be local (or visiting), we’d be happy to schedule an in-person meeting.

Projects are typically broken up into 3 phases: Discovery, Design and Production. See an overview of our standard branding process here.

Our standard branding process takes an average of 6-8 weeks (check out an overview here). Other projects vary depending on the scope of work at hand. We will provide a detailed project timeline so we can ensure we stay on track for any deadlines you have.

Need something designed yesterday? We can accommodate most tight deadlines with an additional rush fee.

For most projects, we require an initial 50% payment before work begins, and final 50% payment upon completion of the project before final files are handed off.

For hourly and retainer projects, which we recommend for long-term ongoing work, we bill on the 1st of each month.

Acceptable payment methods include Check, Paypal and Bank Transfer.

You do. We don’t believe in holding files or rights hostage. Upon completion of the final 50% payment, you receive your final files and are free to use them as you like. Keep in mind that we may feature what we created for you on our website for marketing purposes.